Last updated: February 25, 2026

Floor Fluency provides subscription-based access to our proprietary flooring quoting platform ("Service") for professional use by flooring businesses and contractors. This Refund and Cancellation Policy explains how cancellations and refunds are handled. It forms part of our Terms of Service.

1. Subscriptions and Billing Overview Access to the Service requires an active paid subscription (monthly or annual plans; details available in your account or at floorfluency.com/pricing). Subscriptions auto-renew unless canceled. All fees are charged in advance via the payment method on file (processed through Zoho Payments or our designated gateway). Fees exclude applicable taxes, which you are responsible for.

2. Cancellations

• You may cancel your subscription at any time through your account dashboard (under Billing/Settings) or by contacting info@floorfluency.com.
• Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until then, and no further charges will apply after that period.
• For monthly subscriptions: Cancellation prevents renewal at the next monthly cycle.
• For annual subscriptions: Cancellation prevents renewal at the next annual cycle; access continues through the paid term.
• No partial-month or partial-year access is granted upon cancellation—service continues uninterrupted until the billing period ends.
• Once canceled, you may re-subscribe at any time (subject to current pricing).

3. Refunds We generally do not offer refunds or credits for any fees paid, including partial periods, as subscriptions provide ongoing access to cloud-based tools, integrations (Zoho Suite, MeasureSquare), updates, and support during the billing term. All sales are final. Exceptions (considered on a case-by-case basis):

• Early technical issues: If, within the first 14 days of your initial subscription (or first paid period after any free trial), you experience verifiable technical problems that completely prevent use of core quoting/estimating features despite reasonable troubleshooting with our support team, we may issue a full refund of that initial period's fees upon request. This does not apply to issues caused by your inputs, third-party integrations (e.g., Zoho or MeasureSquare downtime), internet connectivity, or misuse.
• Our material breach: If we materially fail to deliver the Service as described in our Terms (and do not remedy within a reasonable time after notice), you may be eligible for a prorated refund for the unused portion of your prepaid term.
• Refunds are not available for: downgrades, unused features, dissatisfaction after the initial period, changes in business needs, or third-party service interruptions.

To request a refund under an exception:

• Email info@floorfluency.com with your account details, subscription ID, description of the issue, and any supporting evidence (e.g., screenshots, error logs).
• We will review requests within 10 business days and respond via email. Approved refunds will be processed to your original payment method within 30 days (or as required by law/payment processor rules).

4. Chargebacks and Disputes Initiating a chargeback or payment dispute (instead of using our refund process) may result in immediate suspension of your account and forfeiture of access. We reserve the right to contest chargebacks and recover costs/fees incurred.

5. Changes to This Policy We may update this policy from time to time. Material changes will be notified via email or in-app notice. Continued use of the Service after changes constitutes acceptance.

6. Contact Us Questions about cancellations or refunds? Reach us at info@floorfluency.com or through your account dashboard.

This policy is governed by the laws of the State of California, consistent with our Terms of Service.